How to Master the Phone Interview

The first contact job seekers have with recruiters is typically over the phone. Phone interviews, while brief, are an integral step in the interview process and must be mastered to make it to the next round of interviews. While it can be challenging to make a strong first impression from the other end of a telephone, there are a few tricks you can use to your advantage

Communicate Clearly and Confidently

First and foremost, speak clearly and confidently over the phone, and use positive language. Even though the recruiter cannot see you, you’d be surprised to learn how easily your body language and mood can be “heard” through the phone. Maintain an enthusiastic tone and steer clear of negative phrases such as “can’t," “won’t” and “never." Enunciate your words clearly and concisely and don't ramble on. Turn off your cell phone and make sure you are in a quiet room with plenty of privacy. Maintain good posture. Wear professional clothing and make sure you are neat and well groomed. Even though the interviewer can't see you, the way you look can boost your confidence. Absent your physical appearance you must do everything in your power to sound like an eager and capable employee.

Use a Cheat Sheet

One of the biggest advantages of phone interviews vs. in-person interviews is the fact that the recruiter cannot see what you are doing. Use this to your advantage. Keep items such as the job description or your resume handy. You can even keep the employer's website open on your computer in the event that your mind goes blank when responding to a question. Just make sure you use these items only for quick reference. You don't want to spend a lot of time fumbling for information you should already know. Arm yourself with the right knowledge of the company by researching it thoroughly prior to the phone interview.

Take Notes

Make sure you have pen and paper ready so you can take notes during the phone interview. Even if you have a superb memory, it’s easy to have a temporary memory lapse when nerves get in the way. Jot down key facts mentioned about the position, the recruiter's name and contact information, and any timeline information that may be given regarding next steps in the interview process. If you haven’t received an updated application status within a week after the date mentioned, follow up with the recruiter to inquire about whether or not the position has been filled.

Ask Questions

At the conclusion of the interview, the recruiter will probably turn the tables by allowing an opportunity for the applicant to ask questions. Remember those notes you were taking during the interview? Now’s the time to put those to work by asking follow up questions pertaining to topics of conversation. Well thought-out questions not only confirm your interest and commitment to the position -- they also assist you in deciding whether or not the position is a good fit for your needs. For example, you might ask about who you'll be reporting to, what types of training you might undergo, and what kinds of career advancement opportunities are available.